Get In
Touch
Reach the QCEgateway team. Every request enters a governed queue. Each is classified by severity, bound to your tier's response window, and tracked until resolved.
SLA Response Windows
First-response commitment by tier
Severity-classified on intake per the SLA severity model (P1-P4). See the Service Level Agreement for full commitments.
Ways to Reach Us
Choose the communication channel that works best for you
The Enterprise Queue
Every request enters one governed queue. No inbox roulette, no silent drops.
Intake
Your request is captured with account tier, service scope, and any attached context. A queue entry is minted the moment it lands.
Severity Triage
Auto-classified P1 through P4 against the SLA severity model. Misclassification is corrected by a human within minutes.
Tier Routing
Starter and Growth enter the standard lane. Enterprise and Sovereign bypass triage and route straight to a named engineer.
Bound Resolution
Your tier's response window is the SLA, not a target. The queue clock is observable, and every update is timestamped.
Queue state is observable. Enterprise and Sovereign customers see live position, assigned owner, and the SLA clock in the console. Starter and Growth receive the same tracking by email on request.
Send Us a Message
We'll reply promptly to help you
Office Location
444 W Lake Street, Suite 1700, Chicago, IL 60606, USA
Business Hours
All times are in Eastern Standard Time (EST)
Response Commitment
Every request is classified and routed. Your tier's response window is the SLA, not a target. Enterprise and Sovereign requests are assigned a named engineer on intake.